General Information

Please read the product description page carefully for details on hose construction materials, warranty, test pressures, etc. Please pay special attention to the standard coupling and thread types specified or selected for that hose, adapter, valve or other product. The most common causes of returns are either the wrong thread or the wrong diameter size was selected. You are responsible for the final selection of all products.

Limited Warranty

General Limited Warranty: Except as otherwise specifically set forth below or in the manufacturer’s then-current standard written warranty (if any) for the product purchased, we warrant that the product, upon delivery only, will be free of defects in material and workmanship. Any product found to be defective upon delivery and returned within 30 days shall be replaced without charge. Consult specific product descriptions on our website for more warranty period information.

Aluminum Adapter Limited Lifetime Warranty

We warrant our aluminum adapter products to be free from defects in material and workmanship under normal usage for the lifetime of the product. In the event of a covered defect within the warranty period, we will, at our option, replace or repair the product without charge.

This warranty does NOT cover gasket failure, over-use of National Pipe Thread (NPT) threads, cosmetic damage, normal wear-and-tear, negligence or inadequate care, improper use, or chemical damage, all as defined and determined by us. In order for equipment or parts purchased from FireHoseDirect.com to be deemed eligible for warranty criteria, the item(s) in question must be purchased directly from our website. Our warranty does not cover second-hand market purchases, nor does it transfer from another reseller or to another buyer.

Fire Hose Limited 10-Year Warranty

We warrant our fire hoses to be free from defects in material and workmanship under normal usage for a period of ten (10) years from the date of delivery. Fire hoses purchased for use at fire training facilities will have a 90-day warranty only. In the event of a covered defect within the warranty period, we will, at our option, replace or repair the product without charge.

This warranty does NOT cover gasket failure, threads, cosmetic damage, normal wear-and-tear, negligence or inadequate care, improper use, or chemical damage, all as defined and determined by us. In order for equipment or parts purchased from FireHoseDirect.com to be deemed eligible for warranty criteria, the item(s) in question must be purchased directly from our website. Our warranty does not cover second-hand market purchases, nor does it transfer from another reseller or to another buyer.

How to Obtain Warranty Coverage

If you are having issues with a product purchased from us, contact us directly to request a warranty claim. FireHoseDirect.com reserves the right to deny any sole individual, company, entity or body warranty remedies if we determine item(s) do not meet warranty criteria, as well as the right to inspect the item upon return before determining a solution. All warranty claim submissions must be approved by our Customer Service department before returning product to us. All products are subject to inspection and testing. Buyer is responsible for return shipping. We are not responsible for any loss or damage to the product incurred during shipping.

Disclaimer of Warranties

THE APPLICABLE PRODUCT WARRANTY IS GIVEN EXPRESSLY AND IS THE ONLY WARRANTY GIVEN BY US WITH RESPECT TO THE PRODUCTS AND STATES THE EXCLUSIVE REMEDIES FOR BREACH OF WARRANTY. WE MAKE NO OTHER WARRANTIES, EXPRESS OR IMPLIED. TO THE FULL EXTENT PERMITTED BY LAW, WE HEREBY SPECIFICALLY DISCLAIM ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE.